Call —
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0:00 Caller: Welcome to FedEx.
0:00 You: Thank you.
0:02 You: Thank you.
0:06 Caller: This call may be monitored or recorded for quality assurance.
0:10 Caller: For Spanish, mark asterisko.
0:15 Caller: We have new enhanced mobile features you can conveniently access from your phone.
0:20 Caller: are you calling from a cell phone thanks tell me what i can help you with today
0:20 You: Yes.
0:22 You: Package marked as delivered but cannot be found.
0:40 Caller: you're calling about a package that hasn't been delivered yet right sorry if you're calling about a package that hasn't been delivered yet say yes or press one if not
0:40 You: it has been marked as delivered but it is not where it was said to be delivered
1:00 Caller: Say no or press 2.
1:00 You: Yes.
1:05 Caller: Okay, it looks like you have a shipment with a tracking number ending in 5700.
1:11 Caller: Did you want to check on that shipment?
1:15 You: A different shipment.
1:16 Caller: Sorry, if you're calling to get information on the tracking number
1:20 Caller: ending in 5-7-00 say yes or press one otherwise say no or press two okay please tell me either your tracking number or your door tag number or say hold on a minute
1:20 You: No.
1:40 Caller: Based on our latest information, it looks like we delivered this FedEx ground shipment Tuesday, May 26, at 1.16 p.m.
1:40 You: eight four two zero five zero five one
2:00 Caller: It was signed for by Eric spelled E-E-R-I-C-K.
2:00 You: Yes.
2:07 Caller: Now, just to make sure, have you already checked your surroundings and with the person who signed for the shipment?
2:15 You: Yes.
2:16 Caller: Since you did not receive your shipment, I can help you...
2:20 Caller: open a case so we can try and find it would you like to do that now i just need you to answer a few
2:20 You: Yes.
2:29 Caller: questions first question are you the recipient of that shipment thanks now for security reasons please
2:40 Caller: or enter only the street number of the delivery address.
2:40 You: We're going to be.
2:44 Caller: For example, for 56B Maple Street, you'd say or enter 5, 6 on your keypad.
2:57 Caller: That's 3714.
3:00 Caller: right all right sorry i wasn't able to match that street number to the one for this shipment let's try again now for security reasons please say or enter only the street number of the delivery address for example for fifty six b maple street
3:00 You: Yes.
3:20 Caller: You'd say or enter 5, 6 on your keypad.
3:20 You: Yes.
3:30 Caller: Again.
3:34 Caller: That's 3714, right?
3:39 You: Yes.
3:40 Caller: All right. Sorry, I wasn't able to match that street number to the one for this shipment.
3:40 You: Thank you.
3:47 Caller: Without a match, our representatives will not be able to create a case.
3:52 Caller: For further assistance, please contact the shipper.
3:55 Caller: Thank you for calling FedEx. Goodbye.