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0:00 Caller: Hello, hi, good afternoon.
0:00 You: This call will be recorded.
0:04 You: Hello.
0:09 Caller: This is Jane from Houston, the sleep apnea clinic of Dr. Jordan Strain.
0:14 Caller: Is this Mr. Chad Arden?
0:18 Caller: Yeah, um, sir, I would like to
0:20 Caller: from you about the outstanding balance of your account.
0:20 You: I'm
0:23 Caller: If you remember you did homeslip test on the month of April.
0:27 Caller: So after the service was done, we already provided all the charges directly to your insurance.
0:34 Caller: But upon receiving their final claim, they can only cover 80% of the services.
0:40 Caller: you still owe $250 and $37.
0:40 You: I'm
0:43 Caller: But before we call you, actually, right after we get their final claim,
0:49 Caller: we try to resubmit and send an appeal directly to your insurance
0:54 Caller: to see and check if we can cover everything.
0:57 Caller: However, so recently, we just got received their final.
1:00 Caller: final claim that this $2.50 and 37 cents is your patient responsibility.
1:00 You: Excellent. I'll have a look.
1:06 Caller: If you would like to check the charges, I uploaded the billing statement directly to your
1:11 Caller: Blisliberto where you can see the breakdown.
1:16 Caller: Sure, and then just in case that you would like to make a
1:20 Caller: payment I already send you a payment request but if you have a clarification
1:20 You: We'll do. Thank you very much.
1:24 Caller: you can call us or you can just send us an email then okay thank you so much for
1:30 Caller: eight times so you have a great day okay bye for now
1:32 You: You too.