Call —
Transcript batch
0:00 Caller: Hey, Raj.
0:00 You: This call will be recorded.
0:05 You: Hello?
0:08 Caller: Hi.
0:08 You: Yes, how can I help you?
0:09 Caller: Hi.
0:10 Caller: This is from Juleska Rental.
0:12 Caller: So this call is regarding your upcoming reservation with Julesco Rental.
0:20 Caller: Yeah.
0:23 Caller: So the thing is, the last guest written to the vehicle, you know, with little damage.
0:28 Caller: So are you fine to swap the resolution to any different models?
0:30 You: What's available if this one's not available?
0:39 Caller: Just give me a second.
0:58 Caller: Thank you.
1:00 Caller: Thank you.
1:00 You: Thank you.
1:01 You: I.
1:02 You: You know,
1:03 You: I'm going to
1:04 You: I'm
1:05 You: here.
1:06 You: Thank you.
1:07 You: Thank you.
1:08 You: Thank you.
1:10 You: Thank you.
1:11 You: Thank you.
1:13 You: Thank you.
1:14 You: Thank you.
1:16 You: Thank you.
1:17 You: Yes.
1:24 You: Yes.
1:25 You: Yes.
1:27 You: Yes.
1:28 You: Yes.
1:29 You: Yes.
1:30 Caller: So we have good.
1:45 Caller: So we have both like Chivalette Equinex.
1:47 Caller: So we have like Chevrolet Equinex.
1:47 You: Just an Equinex?
1:53 Caller: I'm sorry.
1:58 Caller: Hello.
1:59 You: Oh, a Chevy Equinix.
2:00 Caller: Yes, it's Sherwlett.
2:03 Caller: Equin.
2:04 Caller: Yes.
2:04 You: Any other Tesla models?
2:05 Caller: So the thing is the vehicles are under maintenance block with, in a repair condition.
2:07 You: I believe I tried dummy booking on the website.
2:10 You: It's showing a Y and a 3 available, unless both of those were also involved.
2:15 You: I see.
2:25 Caller: Yes.
2:25 You: What about if I picked up the car at the Bronx location?
2:26 Caller: This is the this is the only option we have.
2:29 Caller: One of three.
2:32 You: It's showing a, the website is showing what I assume is a different model Y and Model 3.
2:44 Caller: Sliding from tomorrow.
2:44 You: So if I can't pick up in Long Island City, can I pick up at the Bronx location and then return it to the Long Island City location?
2:55 You: But is it a Tesla or is it would it be one of the other models?
2:58 Caller: Yeah, that's fine.
2:59 Caller: One second, give me a second.
3:07 You: I'm also.
3:29 Caller: Thank you.
3:37 You: It's a good.
3:38 You: It's a good.
3:39 You: It's
3:40 You: .
3:41 You: So,
3:42 You: you know,
3:43 You: I think
3:44 You: and
3:45 You: I'm
3:46 You: You know,
3:47 You: I'm going to
3:48 You: Yes.
3:59 Caller: Okay.
4:14 Caller: Hi.
4:16 Caller: Hi.
4:17 Caller: So that is the only option we have at this moment.
4:18 You: Understood. Okay, so it's only the Chevrolet equinox?
4:20 Caller: We have at this moment and all the vehicles are booked.
4:25 Caller: And a few vehicles might be, you know, available.
4:28 Caller: available in the website, but the thing is those vehicles are not good to go for, you know,
4:35 Caller: reservations.
4:37 Caller: Yes, we can, without any extra additional charges, we can upgrade the vehicle.
4:48 You: How much are the additional charges?
4:54 Caller: Without any additional charge, we can upgrade the vehicle.
4:54 You: Without or with the charges?
4:56 You: Understood.
4:57 Caller: Without any additional charge.
4:57 You: Then please update the reservation to the Chevrolet Equinox.
4:58 Caller: to have great.
4:59 Caller: Yes, yes, you're right.
5:04 You: It'll still be pickup at Long Island City and drop off at Long Island City location, yes?
5:09 You: Perfect.
5:12 You: Thank you very much for letting me know.
5:14 You: I'll be there tomorrow night to retrieve the car.
5:17 You: And on the off chance, one of the Teslas is available from its maintenance hold.
5:22 You: If we could switch to that, that would be preferred.
5:28 Caller: So tomorrow, it's highly impossible.
5:30 Caller: And in future, definitely we'll check and we'll get you back.
5:30 You: Understood.
5:36 You: Excellent.
5:36 You: Thank you very much for your help.
5:38 Caller: YouTube, bye.